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8 Ways To Measure and Improve Business Customer Satisfaction
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$45.00
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These measures are so user friendly that your organization will be using them right after this event! Take the relationship reality check to assess just how good your business services are to determine if you are ready to take them to the next level. Learn to meet both your funding source retention goal and not disappoint a business about retention and hear the many ways you can fail the business customer before they have even hired anyone from you.
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Alabama LMI Tutorial: Better Informed Decision Making through New Tools and Techniques
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By the end of this training, you will be able to: Locate and analyze information on an area’s key industries, occupations, and socio-demographic conditions by using a variety of workforce and economic intelligence web site sources.
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Any Idiot Can Make It through a Good Day - National
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$50.00
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Learn to coach customers on HOW to maintain a positive attitude, to optimize career management skills, to significantly improve placement standards, and to raise the level of Workforce training professionalism. "This training challenged me to do more and to be more aware of what I choose to do and how I do it." - Ricardo Rosario
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Assessment in TANF Case Management
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$25.00
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Assessment is an investment of time and resources, but it is a key ingredient in TANF case management that can pay off in better customer outcomes. Join Dave Turk as he talks about the importance of assessment, when it’s done, how it’s done and what you do with the results to get the biggest benefit in the TANF case management process.
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Assessment Training
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$50.00
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The preliminary objective of assessment is to ascertain the customer's knowledge, skills, and attitudes. This course addresses techniques for meeting this objective.
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Audit and Monitoring Nightmares - Part One
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$45.00
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The “Shop of Horrors” in the world of grant administration and implementation is heard each year. A collection of the most recent “DON’TS” and some reoccurring old ones to keep you and your organization from being the subject of the morning news bloggers will be shared. Lessons learned to implement the proper controls to keep your system running smoothly will be the focus.
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Audit and Monitoring Nightmares - Part Two
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$45.00
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Part two on this topic examines red flag actions and transactions as well as recovery. Findings require corrective action plans and sometimes resolution. Monitoring and Audit resolution presents a morass for both workforce areas and service providers. Even states can be on the hook. Understanding your sub-state process is essential as is having the proper insurances. Be prepared. Be very prepared. Join us!
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Becoming HR's Partner of Choice
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$25.00
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Developing strong business relationships is essential to your sales success. How would you rate your sales effectiveness? Wonder how to increase the odds of having your proposals accepted? This session defines keys to becoming Human Resources’ partner of choice. And it provides you a framework of a sales approach that has helped sales people close more sales faster. If you want to increase your footprint in the business community, this is a session you won’t want to miss.
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Better Requests for Proposals for Better Projects
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$50.00
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Start your project off on the right foot! Build a Request for Proposals (RFP) that will spell success.
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Blended Funding Strategies for Serving the Business Customer
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$25.00
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This session will focus on how to deliver effective services to business by utilizing various state and federal programs (and their funding). YES!, it can and has been done for years! More importantly, if you have the slightest interest in truly providing excellent value-added service to your business customers, you can’t afford to miss this workshop, because this particular strategy can yield a 40% increase in employer satisfaction in only one year! Imagine a process that offers enhanced products and services, and saves everyone time, money, and effort. No, you won’t want to miss this one.
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Building a Business Services Team: A 7 Step Approach
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$25.00
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In recent years, workforce development programs have moved to be more employer and market driven. The key to implementing those strategies is a well designed business services team. Whether it is an interagency collaboration in a workforce center, or a team coordinating within one agency, there are key components that make it work. We will explore those critical success factors and how to implement them in your workforce development system.
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Building Industry Sectors/Business Clusters
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$135.00
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For years, workforce system providers from all fields have argued the importance of aligning workforce and economic development. Today, the importance of developing industry clusters not only impacts the workforce arena, it has become the platform for cities and regions to build their economic development and business recruitment strategies. For these efforts, learn to move from being a player to becoming a leader.
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Business and Employer Knowledge
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$50.00
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Understands business and employer needs, how the private economy works, the concepts of profit and loss and return on investment (ROI), recruitment and retention of workers, and the role of workforce development in economic development.
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Business and Employer Services Certification Exam
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$100.00
|
Professional certification exam for Business and Employer Services in workforce development. Upon successful completion of this exam, the student will receive a certification for Business and Employer Services.
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Business Communications
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$50.00
|
Knows the language businesses, employers, and industries speak, and can serve as a communication link between businesses and their needs and the workforce development system and its services.
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Career Advising: Starting Career Pathways with TANF Participants
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$25.00
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Whether we help people with starter jobs, training or to upgrade employment, a key factor in being successful is personal motivation. Many of our TANF participants struggle to meet basic needs and those needs come first, but a brighter future comes from planning and preparation and people need help with that process when they are ready. This session will give you a framework to use in helping TANF participants assess where they are and develop a future view of where they want to be. The workshop is designed for new and experienced staff and will give you immediate strategies to use in assisting your customers to begin planning for their future.
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Career Counseling
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$50.00
|
Career counselors play an important role in helping customers integrate work with their other life roles. In this course, you will gain an understanding of career counseling in the workforce system and the techniques used to provide quality service.
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Career Development
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$50.00
|
Understand the process by which individuals define their career goals. Be able to identify the kinds of information individuals need in order to make realistic career decisions and where that information can be found.
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Case Management
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$50.00
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A look at case management activities from both the client and the service level. Adapted from a course developed by a partnership between Missouri Training Institute and USDOL.
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Case Noting and Documentation Strategies
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$35.00
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Sound and well organized documentation and case notes are necessary to support both an understanding of what is happening and importantly, why certain things are happening. The summaries chronicle factual information, justify a referral or action plan, support quality assurance reviews, and provide transition support for collaborative service. Workshop highlights will offer strategies and components of case notes as a management record, identify items both to document and types of documentation, and review the lines of confidentiality.
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Collaboration/Problem Solving
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$50.00
|
Today, most businesses rely on teams of employees to work together on projects. Employee motivation and morale improves dramatically when people feel valued and when their contributions make a difference. The goal is for teams to be successful, work collaboratively and solve problems effectively.
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Communication
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$50.00
|
Has good listening skills and is able to write clearly, including writing a good memo. Is able to speak to single individuals or large groups, in order to teach, inform, or persuade.
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Communication Tools and Techniques to Avoid Conflict
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$45.00
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You must effectively communicate to be heard! Learn to work more purposefully with issues and people through the techniques of “responding” vs. “reacting.” Learn to say “No,” without being offensive and discover the “Court of Law Rule” that could change your life.
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Conflict Management
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$50.00
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Learn techniques to manage interpersonal conflict and build better business relationships.
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Continuous Improvement Through Monitoring
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$50.00
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Gain a general understanding of the monitoring process in terms of how it relates to successful, continuous improvement strategies.
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Contracting
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$50.00
|
What you need to know to dot your i's and cross your t's when it comes to contracting.
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Core Skills Certification Exam
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$100.00
|
Professional certification exam for workforce development core skills. Upon successful completion of this exam, the student has achieved Certification as a Certified Workforce Professional.
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Customer Service
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$50.00
|
Understand who are the principle customers of the workforce development system. Be able to identify their needs and expectations and what constitutes positive customer satisfaction.
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Customized Services
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$50.00
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Is able to customize services to meet the different core issues and needs of different sectors of the economy – hospitality vs. information technology, for instance – instead of adopting a “one-size-fits-all” approach.
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Delivering Customer Satisfying Services
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$25.00
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The One Stop’s organizational philosophy of customer service will result in whether they meet their performance levels or not. Customer satisfying services must go beyond just delivering good customer service. This workshop will help you understand the difference between delivering customer service and delivering customer satisfying services, will enable you to identify the needs and expectations of the business customer, and also how to prioritize services to increase customer satisfaction.
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Developing Effective Leaders for Organizational Greatness
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$225.00
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Talent Management is both a key to sustaining business in challenging times and reaching organizational greatness. This strategy packed series will use research and case studies to show how effective leaders do things differently and generate better results. Learn techniques and execution strategies to recruit and retain quality employees in order to avoid the bruising reality of an employee – and skills - exodus!
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Developing Your Decision-Making Skills
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$50.00
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Good decision-making skills are critical in the One-Stop and workforce development environment. This course will walk you through techniques and skills that will benefit you in your career and in your life.
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Development of Business Relationships
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$50.00
|
Knows how to recruit employers of all sizes, build long-term relationships, and maintain contact with them to meet emerging and changing needs. Understands how to research target markets and perform marketing activities.
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Diversity
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$50.00
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Understand the special employment needs of diverse groups, and develop the ability to adapt materials and services to address these needs.
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Dynamic Works Institute Course Demo
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Take a brief look through one of our courses.
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Effective Business Presentations
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$50.00
|
Examine the benefits of being a good business presenter, overcome fears of public speaking, and view opportunities for leadership as they relate to public speaking.
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From Corrections to Work: Helping Ex-Offenders Make the Mental Transition to Employment
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$35.00
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Ex-offenders face unique challenges when transitioning from corrections to employment and the greatest hurdle may be their deeply held antisocial thinking and behavioral patterns. This intriguing presentation explores some of the cognitive-behavioral patterns keeping ex-offenders from finding success in today's world of work. Participants will gain new insights into these dynamics and explore strategies to help former offenders code-switch from criminality to work.
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Future of of the Public Workforce System
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Workforce boards and their staff track federal and state policy as they adapt the local workforce system to public policy. These policies are important, no doubt. However, the success and survival of the public workforce system will be determined primarily by forces external to government and often immune to public policy.
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General Helping Skills
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$50.00
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Understand the essential elements of a helping relationship, including rapport, trust and mutual respect. Be able to effectively communicate with customers by listening, asking relevant questions and giving appropriate guidance and feedback.
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Goal Setting and Employability Planning for Success
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$25.00
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When working with TANF customers, the ultimate goal is the creation of an employability plan that becomes a blueprint for change and success for the customer. This session will tap into creative strategies for effective goal setting and employability planning with the TANF customer. Join this session to learn how to blend TANF requirements and the customer’s personal wants and needs into an effective career plan.
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History and Structure of the Workforce Development System
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$50.00
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Learn the history and structure of the workforce development system and how it impacts the current system. Be able to relate public workforce development policy, initiatives and funding sources with the current system.
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Human Resources Services
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$50.00
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Is able to help businesses improve their competitiveness and profitability.
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Identification and Development of Resources
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$50.00
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Is able to maximize the effective use of existing resources, and identify, develop, and use new resources.
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Increasing Business Involvement in Your WIB
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$25.00
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Structuring your board and committees to be more effective, efficient and strategic are critical success factors to becoming a high functioning board. This workshop will give you strategies on how to do this by highlighting the following topics: committee structure; strategic planning; getting the business community to buy in and utilize the expertise of staff and workforce system; and achieving involvement from all members of the board, not just your core activists.
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In-depth Look at the Workforce Investment Act
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$50.00
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A comprehensive course walking the student through Title I of the Workforce Investment Act.
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Information Services
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$50.00
|
Is able to help businesses acquire information that supports their core functions such as 1) existing and customized labor market information; 2) information on local labor laws; and 3) linkages to information solving specific workplace problems.
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Interpersonal Relations
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$50.00
|
Understand the basic principles of teamwork. Be able to deal with customers, colleagues, agencies and partner associates in a positive, professional manner.
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Interviewing Your Hard-to-Serve Customers
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$35.00
|
Interviewing is the process of gathering information and it involves more than just asking questions! Skillful interviews obtain accurate and reliable data. Sharpen your interviewing skills from effective listening to appropriately acting on the information gained. This workshop will cover interview preparation, factors impacting the exchange, interviewing skills, strategies and challenges, and communicating program requirements.
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Job Advancement Skills
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$50.00
|
Is informed about available career ladder opportunities and available resources for ongoing training and development. Is able to counsel job seekers on how to advance in a career or change professions.
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Job Keeping Skills
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$50.00
|
Understand the factors that affect job retention. Be able to identify actions that address potential barriers to long-term employment.
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Job or Career Development Skills
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$50.00
|
Understands the training needs of both the employer and the job seeker, including those for initial positions and those for career ladder opportunities. Understands the skills of the area’s labor pool and knows whether the employer will be able to find the skilled workers it needs.
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Job Preparation Skills
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$50.00
|
Understand the occupational training needs of both the employer and the job seeker. Be able to develop training plans that address the employer’s needs and the job seeker’s capabilities.
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Job Search Skills
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$50.00
|
Understand the techniques and tools of an effective job-search campaign. Be able to assess the local labor market and critique various types of cover letters and resumes. Develop the proper techniques for job applications, interviewing and so on.
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Job Seeker Services Certification Exam
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$100.00
|
Professional certification exam for Job Seeker Services in workforce development. Upon successful completion of this exam, the student will receive a certification for Job Seeker Services.
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Jobs Plus Partner Professional Certification Exam
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$100.00
|
Professional Certification Exam for Jobs Plus partners. Exam spans all topics providing skills and knowledge.
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Kansas Dept. of Commerce Career Development Technician Core Part A Certification Exam
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$95.00
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Certification Exam for Kansas Department of Commerce Career Development Technician Core Curriculum Part A
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Kansas Dept. of Commerce Career Development Technician Core Part C Certification Exam
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$95.00
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Certification Exam for Kansas Department of Commerce Career Development Technician Core Curriculum Part C
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Kansas Dept. of Commerce Career Development Technician Core Part C Certification Exam - OLD
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$95.00
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Certification Exam for Kansas Department of Commerce Career Development Technician Core Curriculum Part C
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Kansas Dept. of Commerce Career Development Technician Part D1 (DVOP) Certification Exam
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$95.00
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Certification Exam for Kansas Department of Commerce Career Development Technician Part D1 (DVOP)
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Kansas Dept. of Commerce Career Development Technician Part D2 (LVER) Certification Exam
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$95.00
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Certification Exam for Kansas Department of Commerce Career Development Technician Part D2 (LVER)
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Kansas Dept. of Commerce DVOP Master Exam
|
$100.00
|
DVOP Master Exam for Kansas Department of Commerce.
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Kansas Dept. of Commerce LVER Master Exam
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$100.00
|
LVER Master Exam for Kansas Department of Commerce.
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Kids These Days! Helping At-Risk Youth Enter the Workforce
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$35.00
|
Troubled youth often have problems with peers and authority figures in their personal lives and frequently bring these same issues to their first jobs. This innovative presentation identifies the people skills in greatest demand by employers and then offers cognitive-behavioral strategies for directly teaching and coaching more productive workplace behaviors in today’s challenging teens.
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Knowledge of Economic Development
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$50.00
|
Understands the three functions of economic development – retaining businesses, growing businesses, and attracting businesses – and how workforce development can support these functions. Understands the connection between economic development and workforce development.
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Labor Market Information
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$50.00
|
Understand the kinds of labor market information available and the uses of such information. Be able to access LMI using local, state and national electronic and non-electronic delivery systems.
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| |
Management Services Certification Exam
|
$100.00
|
Professional certification exam for Management Services in workforce development. Upon successful completion of this exam, the student will receive a certification for Management Services.
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Maryland’s Workforce Development System
|
$50.00
|
This course offers an overview of the Maryland's Workforce Development System.
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Meeting the Needs of the Business Customer
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$50.00
|
Addresses the important issue of providing services and linkages to the business customer side of the workforce equation.
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Motivational Counseling E-Series
|
$225.00
|
Many times a client is perceived as not wanting to work, but the reality is that the client does not feel empowered. Clients give excuses as to why they can’t work. They believe that all their problems are created from the outside e.g., their parents, their age, teachers picking on them or society. The client believes that s/he is a victim of his/her situation. It is a counselor/case-manager’s job to help the client become empowered. This workshop imparts techniques on how to strip clients of excuses and empower him/her to want to find a job.
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National Advanced Certification Exam
|
$100.00
|
Comprehensive certification exam for all the courses included in National Tier 1, plus two: Case Management and Business & Employer Knowledge.
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National Farmworker Jobs Program Overview
|
$50.00
|
This course walks the student through NFJP services with a specific focus on delivery to migrant and seasonal farmworkers.
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National Workforce Professional 1 Certification Exam
|
$100.00
|
Professional certification exam for National Tier 1. Upon successful completion of this exam, the student has achieved Certification as a National Workforce Professional I.
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National Workforce Professional 2 Certification Exam
|
$75.00
|
Professional Certification Exam for Tier 2. Exam spans all topics providing skills and knowledge for an advanced National Workforce Professional specializing in programmatic areas.
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National Workforce Professional 3 Certification Exam
|
$100.00
|
Professional Certification Exam for Tier 3. Exam spans all topics providing skills and knowledge for an advanced National Workforce Professional specializing in administrative areas.
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New Coding System for the 21st Century
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$50.00
|
This training is about the change that has occurred in the way in which you identify and code the various industries and occupations. This new coding system is one that is an absolute necessity as we find ourselves part of the 21st century workforce.
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NFJP Workforce Professional 1 Certification Exam
|
$100.00
|
Final exam to become certified as a National Farmworker Jobs Program (NFJP) Professional.
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O*NET Guided Tour 4.0
|
|
This presentation is designed to give the participant a general overview of O*NET (Occupational Information Network).
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One-Stop Marketing and Communications
|
$50.00
|
Learn how to reach the many different populations served by One-Stops. Explore effective communication, getting the message out about One-Stop services, and building customer visits.
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|
Organizational Planning
|
$50.00
|
Learn how to include proper planning techniques as you build programs to serve your diverse customer base.
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Overview of One Stop Services - National
|
$50.00
|
Provides an overview of workforce programs, including Workforce Investment Act, Unemployment Compensation, Wagner-Peyser, Food Stamps, Food Stamp Employment and Training, and Welfare to Work.
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| |
Performance Measures and Standards - National
|
$50.00
|
Understand what performance is, what measures are required, and how to meet them.
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Planning and Design
|
$50.00
|
Is able to plan services and design programs to meet program goals and diverse community needs, while adhering to legislative, regulatory, and fiscal constraints.
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Prevention of Sexual Harassment
|
$50.00
|
This course offers a convenient and practical means of educating you and your colleagues about sexual harassment and associated legal issues. You will find this course to be an informative and beneficial learning experience and that it will help you prevent sexual harassment in your organization or workplace.
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Procurement
|
$50.00
|
Learn about important procurement requirements that must be followed in your projects, and avoid getting caught in red tape.
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Program and Performance Monitoring
|
$45.00
|
The fiscal side of grant management is only one area of risk management. In most workforce areas, local funds are being spent by sub-recipients. Workforce Boards rely on service providers to accurately enter data on which performance is measured. Addressing risk management areas in program delivery, data validation and performance will be discussed. Check our list against your current monitoring protocol - don’t lose a contract for lack of a monitoring plan.
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Program Management
|
$50.00
|
Learn how program design uses appropriate service strategies to meet program goals. Be able to identify indicators and established instruments to document performance program outcomes.
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| |
Quality Management in a One-Stop
|
$50.00
|
Provides management techniques for One-Stops for continuous improvement.
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| |
Retention Strategies for Employers and Your “Hard to Serve” Clients
|
$135.00
|
Two of the biggest and most costly challenges that employers face are finding and recruiting qualified employees and retaining them. Become a true partner to businesses by delivering proven techniques for them to overcome these challenges. The correct match of employer and employee is the key to success and working with the hard to serve client just adds an additional challenge!
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Serving Your Customers When You Really Don’t Feel Like It
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$25.00
|
In today’s fast-paced workplace and with reduced resources, it’s easy to become so stressed that concern for customers gets placed on the back burner—sometimes WAY back. This often causes customers to escalate their demands, leaving us to feel guilty, defiant, and fatigued. In this program, you will explore how actively practicing customer appreciation allows you to create a personal work environment that feeds your needs. You will see how putting in place some simple tools and techniques will result in feeling good about yourself. The results will be increased patience, less stress and a decrease in negative feedback.
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Specific Appreciation to Improve Customer Service & Teamwork
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$45.00
|
What does specific appreciation mean and why is it such a powerful tool? Simple and quick-to-implement tools & techniques to make customers and team members feel appreciated will be identified with standards to measure the impact of this appreciation on customer service, teamwork, and your personal work.
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Strategic Direction
|
$50.00
|
Participates in setting a “visionary” direction for the organization that keeps it stretching to meet higher and higher goals and diverse community needs. Stays informed about potential legislative, regulatory, or policy directions, and is prepared to make necessary changes as soon as they are required.
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Stress Management
|
$50.00
|
Techniques on reducing and managing stress.
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Successful Partnerships Make for Successful Service
|
$50.00
|
There are many partners included in the One-Stop system. Learn how to get them all to work together to benefit your community.
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Surviving Busybodies, Bullies, & Boors
|
$45.00
|
The workplace is full of “stiffs” and teaching people how to treat us and how to turn a poor situation around is a blend of skills. In this discussion, the hidden gift behind cynicism and negativity will be explored. A deeper understanding of why people get angry and tools to calm them down will be developed.
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Surviving Poverty: Helping Welfare-to-Workers Through the Internal Maze
|
$35.00
|
Poverty, substance abuse, domestic violence, homelessness -- these dehumanizing factors take a deep toll on our hardest to serve customers. This thought-provoking presentation encourages a greater understanding of the impact of poverty upon self-defeating pre-work and workplace behaviors and offers strategies for effective intervention with this challenging population.
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System Capacity Building
|
$50.00
|
Promotes and supports staff development for the organization in order to improve the quality of the system''s programs and services. Understands and supports the development needs of a diverse workforce.
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| |
Targeting, Outreach and Recruitment
|
$50.00
|
Customer targeting, outreach and recruitment techniques for workforce customers.
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Teaching the Foundations of Customer Service
|
$25.00
|
Customer service training can be delivered in many different ways based on your audience. Most organizations develop their customer service training based on their existing customer base and their overall customer service philosophy, so providing your job seekers with customer service training can present some unique challenges and opportunities. Although you may not be able to prepare every job seeker to successfully deliver customer service as an employer prescribes, you can be successful in providing each job seeker with a foundation of the core principles and awareness of how customer service is essential for success in the workplace.
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Technology
|
$50.00
|
Understand basic computer technology used in workforce development. Be able to demonstrate proficiency or understanding of various computer software applications and the Internet.
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The Audit Committee – Make Sure You Have One
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$45.00
|
Audit committees provide independent oversight into an organization’s accounting and financial reporting. Their roles are continuing to evolve and if properly constituted, they serve as a firewall between accountability and risk. Assure your organization’s Audit Committee is on track, vigilant and aware of their responsibilities and authorities.
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The Radar Approach to Job Retention for Youth!
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$45.00
|
Learn to shift your services to a retention emphasis and you can prevent many job loss problems. Today's working youth may be supervised by other youth who have even more barriers to employment than the person you are serving. This workshop provides important information about bosses and their role in the retention process, techniques to give youth survival skills to endure the bad boss, and tools to assist youth from self-defeating and quitting triggers! Support youth de-stress from work in constructive ways and more!
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The Role of the Board in the Workforce System
|
$50.00
|
What does the legislation say and what does this mean to staff and contractors?
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|
The Role of the Workforce Professional in Economic Development Organizations
|
$50.00
|
An examination of the important partner relationship between workforce and economic development, and what it means to the workforce industry.
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Time Management
|
$50.00
|
Learn how to manage your time to increase productivity, efficiency and quality of work.
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| |
Using Resource Rooms with Job Seekers
|
$30.00
|
This course will introduce you to the Resource Room area of a One-Stop Career Center. You will be given a little history and a definition of what a resource room is; you will be introduced to the Services that are available in a typical resource room; you’ll be given a brief online tour of the resource area; and you’ll be able to interact and practice with some of the online resources available in the Resource Room.
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| |
Workforce Development Professional Credential (WFD) Exam
|
$100.00
|
Professional Certification Exam for Virginia's Workforce Development Professionals. Exam spans all core topics providing skills and knowledge.
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Workforce Investment Act Advanced
|
$50.00
|
A more in-depth look into specifics of the WIA, including Youth Programs, Individual Training Accounts, and other topics.
|
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Workforce Investment Board Members In Action - Making an Impact in the Community
|
$250.00
|
This course will enhance Board Member’s understanding of the workforce development system, the operation and characteristics of a Workforce Investment Board (or WIB), and provide an understanding of the important role a WIB member plays in shaping the workforce system. Best Value – ask us about an Annual Subscription with Unlimited Enrollments for $2,000.
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WorkSource Business & Employer Services Certification Exam
|
$95.00
|
Certification Exam for WorkSource Business & Employer Services Certification
|
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WorkSource Job Seeker Services Certification Exam
|
$95.00
|
Certification Exam for WorkSource Job Seeker Services Certification
|
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WorkSource Management Services Certification Exam
|
$95.00
|
Successful completion of the individual courses in the WorkSource Management Services Certification package are highly recommended before taking this exam.
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Writing Winning Grant Proposals
|
$50.00
|
This course is critical in building the knowledge and tools to write successful grant proposals necessary to gain project funding.
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YOU! Are Accountable – Sarbanes-Oxley for Not for Profits and Governmental Organizations
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$45.00
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The goal of Sarbanes-Oxley is to hold CEOs and CFOs accountable. "The buck stops" at their door. Board officers, CEOs, CFOs, and their deputies will learn the required scope of their accountability and how to make sure “SOX” requirements are properly implemented.
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Yours, Mine or Ours? Clarifying Roles and Responsibilities
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$45.00
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Conflicting roles and pre-conceptions may be turf challenges. Discover techniques for uncovering precisely what others are asking so on the first round, you can provide the resolution. Develop skills to acquire team buy-in on any project and the simple technique that make the entire process work.
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