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"Your organization is to be commended on the level of detail and the overall effectiveness in this program. It's been a very long time since I've felt challenged and excited about any learning process."
  --Arnett Brown, Washington, DC
6 Ways To Measure and Improve Business Customer Satisfaction
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Description: Larry Robbin (BIO) will present measures that are so user friendly that your organization will be using them right after this event! Take the relationship reality check to assess just how good your business services are to determine if you are ready to take them to the next level. Learn to meet both your funding source retention goal and not disappoint a business about retention and hear the many ways you can fail the business customer before they have even hired anyone from you.

NAWDP Competencies: Core: Customer Service; B1 – Business Communication; B2 – Business Relationships

This event will be held live on Feb 19, 2009 at 1:30 pm - 3:00 pm ET. The event will be recorded and available after the live event. Price: $45

Length: 1.5 hours
Suggested Prerequisites: There are no prerequisites for this course.
Certifications: None
System Requirements: Internet connection, Flash player and computer speakers.
Scoring: Students may take the exam until they achieve a 70% score or higher, when a Certificate of Completion is provided online.
Number of Questions on Test: 5
Passing Score: 70% Upon successful completion, you will be able to print an online Certificate.
Maximum Allowable Tries: Unlimited
Test Time: There is no time limit.
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