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"I loved the team leader sections! This helps especially if you are working yourself up to management level."
--Yesenia Rodriguez, Sunnyside, WA
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Description: |
What does specific appreciation mean and why is it such a powerful tool? Simple and quick-to-implement tools & techniques to make customers and team members feel appreciated will be identified with standards to measure the impact of this appreciation on customer service, teamwork, and your personal work.
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| Length: |
1.5 hours |
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Suggested Prerequisites: |
There are no prerequisites for this course. |
| Certifications: |
None |
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System Requirements: |
Internet connection, Flash player and computer speakers. |
| Scoring: |
Students may take the exam until they achieve a 70% score or higher, when a Certificate of Completion is provided online. |
| Number
of Questions on Test: |
7 |
| Passing
Score: |
70%
Upon successful completion, you will be able to print
an online Certificate.
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| Maximum
Allowable Tries: |
Unlimited
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Test Time: |
There is no time limit.
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