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"I loved the team leader sections! This helps especially if you are working yourself up to management level."
--Yesenia Rodriguez, Sunnyside, WA
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Description: |
Presented by
Greg Newton
Greg Newton and Associates
The Recovery funds' emphasis on increasing the number of customers (including UI Claimants) in training, the reality of job-finding in a tough economy, and the emerging training focus of WIA reauthorization, means that Centers must begin to move more customers from the front desk, the resource area, and Reemployment Services into a vibrant skills development service track. Moving to a new skills and jobs organizational culture is imperative: work first doesn't work very well when there aren't many jobs!
Workforce Boards and Centers throughout the country are reinventing their customer flow to respond to these current and emerging expectations by integrating service delivery, giving staff the skills they need to promote skill development services, and increasing training options that respond to regional economies and customer needs.
Centers are mapping "the-front-desk-to-training-entry" process, eliminating low value-added bureaucratic steps, reducing cycle time, and developing an inclusive, not exclusive, strategy to help all customers get the skills they need to compete for the jobs they want.
This event was held live on February 26, 2010 at 1:00 pm - 2:30 pm ET. The event has been recorded and is available for viewing. Price: $150
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| Length: |
1.5 hours |
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Suggested Prerequisites: |
There are no prerequisites for this course. |
| Certifications: |
None |
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System Requirements: |
Internet connection, Flash player and computer speakers. |
| Scoring: |
Students may take the exam until they achieve a 70% score or higher, when a Certificate of Completion is provided online. |
| Number
of Questions on Test: |
5 |
| Passing
Score: |
60%
Upon successful completion, you will be able to print
an online Certificate.
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| Maximum
Allowable Tries: |
Unlimited
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Test Time: |
There is no time limit.
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