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"It gave me the opportunity to really assess my management skills and reflect on how I am handling my daily activities!"
--Rosa Flores, El Paso, TX
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Description: |
Presented by
Tony Dziedzic
The ultimate goal in any program should be to satisfy your customers. In this session, Tony Dziedzic will discuss the key elements to providing excellent customer service. A main focus will be on the importance of utilizing effective relationship building skills. Tune in to this session to learn how to sharpen your “likeability skills” and offer the “WOW factor” that your customers need from you.
This event will be held live Fall 2010. The event will be recorded and available after the live event. Price: $70
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| Length: |
1.5 hours |
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Suggested Prerequisites: |
There are no prerequisites for this course. |
| Certifications: |
None |
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System Requirements: |
Internet connection, Flash player and computer speakers. |
| Scoring: |
Students may take the exam until they achieve a 70% score or higher, when a Certificate of Completion is provided online. |
| Number
of Questions on Test: |
7 |
| Passing
Score: |
70%
Upon successful completion, you will be able to print
an online Certificate.
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| Maximum
Allowable Tries: |
Unlimited
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Test Time: |
There is no time limit.
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