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"I have been working with Migrant and Seasonal farmworkers customers for more than twenty years. This is by far the best training in customer service I have participated in during this period."
--Dave Hearn, Milton, NY
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Description: |
Presented by
Beverly Ford
Customers mandated to participate in your program or those who are struggling with lengthy unemployment often seem unmotivated and difficult to engage. This session will provide you with practical tools and strategies you can use to more effectively engage these customers in wanting to participate in the wonderful programs you have to offer.
Learn how to:
• Understand why customers resist your efforts to engage them
• Find the “hidden” motivators customers already have
• Use their motivators to get them to see your program as a benefit to them
• Use language that markets your program rather than simply mandating it
• Enforce consequences with life sanctions rather than program sanctions
This E-vent will be held live on August 11, 2010 at 2:00 pm - 3:30 pm ET. It will be recorded and available after being presented live. Price: $150
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| Length: |
1.5 hours |
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Suggested Prerequisites: |
There are no prerequisites for this course. |
| Certifications: |
None |
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System Requirements: |
Internet connection, Flash player and computer speakers. |
| Scoring: |
Students may take the exam until they achieve a 70% score or higher, when a Certificate of Completion is provided online. |
| Number
of Questions on Test: |
7 |
| Passing
Score: |
70%
Upon successful completion, you will be able to print
an online Certificate.
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| Maximum
Allowable Tries: |
Unlimited
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Test Time: |
There is no time limit.
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