Contact Us Home Demo Center Catalog My Learning FAQs About Us Partners Orders Welcome to Dynamic Works Institute's Online Course Catalog Here you can browse our interactive catalog using any of our three easy methods: (1) Search for a course by keywords or phrases; (2) sort alphabetically, by category or by our exclusive tier packages; or (3) jump right to the individual courses and view detailed information. Ready to buy? Place individual orders directly from the catalog or place orders for groups, below. Quick Links to Learning Solutions Dynamic Works National Certified Professional opportunities. Professional Development Accelerated Packages. State and regional customized certification packages Check out our upcoming webinars. Link to other vendor resources to support your lifelong learning. Catalog Browsing Options Search Catalog   Sort and Browse Catalog   Alphabetically (All) Free Courses Specially-Featured Courses By Category By Discounted Packages    Browse our catalog by choosing your preferred sort method from the drop down View Individual Course Information   Demo 8 Ways To Measure and Improve Business Customer Satisfaction Alabama LMI Tutorial: Better Informed Decision Making through New Tools and Techniques Any Idiot Can Make It through a Good Day - National Assessment in TANF Case Management Assessment Training Audit and Monitoring Nightmares - Part One Audit and Monitoring Nightmares - Part Two Becoming HR's Partner of Choice Better Requests for Proposals for Better Projects Blended Funding Strategies for Serving the Business Customer Building a Business Services Team: A 7 Step Approach Building Industry Sectors/Business Clusters Business and Employer Knowledge Business and Employer Services Certification Exam Business Communications Career Advising: Starting Career Pathways with TANF Participants Career Counseling Career Development Case Management Case Noting and Documentation Strategies Collaboration/Problem Solving Communication Communication Tools and Techniques to Avoid Conflict Conflict Management Continuous Improvement Through Monitoring Contracting Core Skills Certification Exam Customer Service Customized Services Delivering Customer Satisfying Services Developing Effective Leaders for Organizational Greatness Developing Your Decision-Making Skills Development of Business Relationships Diversity Dynamic Works Institute Course Demo Effective Business Presentations From Corrections to Work: Helping Ex-Offenders Make the Mental Transition to Employment Future of of the Public Workforce System General Helping Skills Goal Setting and Employability Planning for Success History and Structure of the Workforce Development System Human Resources Services Identification and Development of Resources Increasing Business Involvement in Your WIB In-depth Look at the Workforce Investment Act Information Services Interpersonal Relations Interviewing Your Hard-to-Serve Customers Job Advancement Skills Job Keeping Skills Job or Career Development Skills Job Preparation Skills Job Search Skills Job Seeker Services Certification Exam Jobs Plus Partner Professional Certification Exam Kansas Dept. of Commerce Career Development Technician Core Part A Certification Exam Kansas Dept. of Commerce Career Development Technician Core Part C Certification Exam Kansas Dept. of Commerce Career Development Technician Core Part C Certification Exam - OLD Kansas Dept. of Commerce Career Development Technician Part D1 (DVOP) Certification Exam Kansas Dept. of Commerce Career Development Technician Part D2 (LVER) Certification Exam Kansas Dept. of Commerce DVOP Master Exam Kansas Dept. of Commerce LVER Master Exam Kids These Days! Helping At-Risk Youth Enter the Workforce Knowledge of Economic Development Labor Market Information Management Services Certification Exam Maryland’s Workforce Development System Meeting the Needs of the Business Customer Motivational Counseling E-Series National Advanced Certification Exam National Farmworker Jobs Program Overview National Workforce Professional 1 Certification Exam National Workforce Professional 2 Certification Exam National Workforce Professional 3 Certification Exam New Coding System for the 21st Century NFJP Workforce Professional 1 Certification Exam O*NET Guided Tour 4.0 One-Stop Marketing and Communications Organizational Planning Overview of One Stop Services - National Performance Measures and Standards - National Planning and Design Prevention of Sexual Harassment Procurement Program and Performance Monitoring Program Management Quality Management in a One-Stop Retention Strategies for Employers and Your “Hard to Serve” Clients Serving Your Customers When You Really Don’t Feel Like It Specific Appreciation to Improve Customer Service & Teamwork Strategic Direction Stress Management Successful Partnerships Make for Successful Service Surviving Busybodies, Bullies, & Boors Surviving Poverty: Helping Welfare-to-Workers Through the Internal Maze System Capacity Building Targeting, Outreach and Recruitment Teaching the Foundations of Customer Service Technology The Audit Committee – Make Sure You Have One The Radar Approach to Job Retention for Youth! The Role of the Board in the Workforce System The Role of the Workforce Professional in Economic Development Organizations Time Management Using Resource Rooms with Job Seekers Workforce Development Professional Credential (WFD) Exam Workforce Investment Act Advanced Workforce Investment Board Members In Action - Making an Impact in the Community WorkSource Business & Employer Services Certification Exam WorkSource Job Seeker Services Certification Exam WorkSource Management Services Certification Exam Writing Winning Grant Proposals YOU! Are Accountable – Sarbanes-Oxley for Not for Profits and Governmental Organizations Yours, Mine or Ours? Clarifying Roles and Responsibilities Select individual courses from the drop down and view detailed information on that course Catalog Links Place Order for Groups Place an order for multiple individuals - Order courses for groups of people.

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