The Radar Approach to Job Retention
for Youth!

If one of your goals is helping young people stay on the job longer, no matter the organization in which you work or the type of youth you serve, this is an E-vent not to miss! This popular training shifts the traditional concept of retention from a crisis oriented post-employment approach to a powerful pro-active preventive model. Learn the approach and techniques to put retention as a priority into both pre and post employment activities.

8 Ways to Measure and Improve Business Customers Satisfaction

Regarded as a national expert in the field of workforce development, Larry Robbin can always be counted on to deliver the unexpected! Larry is sharing that workforce development professionals can now put customer satisfaction measures used by the private sector into their programs. Building on the success of existing business customers, watch resistance melt from new businesses by offering powerful profit margin enhancing benefits - an approach businesses can not refuse.

Developing Effective Leaders for Organizational Greatness
e-Series
(5 sessions)

Talent Management is both a key to sustaining business in challenging times and reaching organizational greatness. This strategy packed series will use research and case studies to show how effective leaders do things differently and generate better results. Learn techniques and execution strategies to recruit and retain quality employees in order to avoid the bruising reality of an employee – and skills - exodus!

Building Industry Sectors/Business Clusters
e-Series
(3 sessions)

For years, workforce system providers from all fields have argued the importance of aligning workforce and economic development. Today, the importance of developing industry clusters not only impacts the workforce arena, it has become the platform for cities and regions to build their economic development and business recruitment strategies. For these efforts, learn to move from being a player to becoming a leader.

Retention Strategies for Employers and Your “Hard to Serve” Clients
e-Series
(3 sessions)

Two of the biggest and most costly challenges that employers face are finding and recruiting qualified employees and retaining them. Become a true partner to businesses by delivering proven techniques for them to overcome these challenges. The correct match of employer and employee is the key to success and working with the hard to serve client just adds an additional challenge!

Taking the
Worry Out
of Your
Risk Management

Relationship Reinforcement
in the Workplace

Building and maintaining productive relationships in any setting are just a challenge! And, improving workplace relationships are crucial to the success of any organization.Learning to avoid temper flare-ups and hurt feeling that are self-defeating will be addressed through techniques to learn the other person’s situation, the identification of your communication approach, and the tools to build effective and purposeful relationships.

The Primer for Reaching & Serving the Hard to Serve

New and experienced workforce development professionals require special skills and strategies to successfully connect and move customers with unique challenges, histories, and barriers to productive workplace behaviors. Join this 2 day e-Conference, with nationally recognized speakers, to gain insight and learn effective tools and techniques for successfully working with individuals who are ex-offenders, in welfare-to-work transition, or are at-risk youth.

Many times a client is perceived as not wanting to work, but the reality is that the client does not feel empowered. This informative e-Series delivers practiced techniques to strip clients of excuses and empower them to move forward to find a job.

Working with the TANF Customer

This one day e-Conference is designed to better understand the needs of the TANF customer and to provide relevant tools and techniques for professionals to better perform their work.

Customer Service is more than a buyer - seller relationship.  It is how we differentiate ourselves from the competition, how we build loyal and ongoing relationships, how we expand our reputation, and how we take satisfaction in our work well done.  Customer Service is about powerful strategies to change behaviors and attitudes into the "art of service."   Join these Customer Service Strategists to hear how to build a consistent system of service excellence which respects both the wide spectrum of providers and receivers.