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I use AOL and my web pages just seem to keep getting slower and slower. What can I do? |
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AOL's built-in browser temporarily stores images and text from World Wide Web pages on your hard drive in a storage area called a cache. When the cache fills up, performance can slow down, and your hard drive may run out of space.
To clear the browser cache follow these steps:
1. On the Settings menu on the AOL toolbar, click Preferences. 2. In the Organization section of the Preferences window, click Internet Properties (WWW). 3. In the Temporary Internet Files section, click Delete Files. 4. Click OK.
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I have received the following message. I currently use AOL on my home computer. What do I need to do to make this work?
Message:
We're sorry, but recent enhancements to our test taking and course viewing areas have required us to limit the browsers able to view this content. In order to view this content, you must be using Internet Explorer 5.0 or higher, Netscape 6.2.3 or higher, or Mozilla 1.0 or higher. If you are using AOL 6 or higher and have gotten this message, please send us an email so that we may look into this for you. |
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You need to take the following simple steps:
- minimize your CompuServe application (after your are connected)
- launch an external browser outside of the CompuServe software. You should be able to launch IE from the desktop/start menu just fine.
- Then visit the site and open the course correctly.
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My AOL 8.0 service was interrupted. Can I automatically reconnect to the AOL service whenever my dial-up connection is interrupted? |
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You can resume whatever you were doing as if your connection had never been interrupted. Visit AOL Keyword: Reconnect for details.
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I have received the following message. I currently use Compuserve on my home computer. What do I need to do to make this work?
Message:
We're sorry, but recent enhancements to our test taking and course viewing areas have required us to limit the browser's ability to view this content. In order to view this content, you must be using Internet Explorer 5.0 or higher, Netscape 6.2.3 or higher, or Mozilla 1.0 or higher. If you are using AOL 6 or higher and have gotten this message, please send us an email so that we may look into this for you. |
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You need to take the following simple steps:
- minimize your CompuServe application (after your are connected)
- launch an external browser outside of the CompuServe software. You should be able to launch IE from the desktop/start menu just fine.
- Then visit the site and open the course correctly.
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I have completed the 'Virginia’s Workforce Development System' course but do not have access to the rest of my course work. What do I do? |
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Once you complete the Virginia specific course, John Hutton will assign you the remainder of the courses. It does not happen instantly but should happen soon. If you do not get access, please contact John at: John T. Hutton, VA Employment Commission Phone: (804) 371-5368 Email: John.Hutton@vec.virginia.gov
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Can’t open our courses or video clips running IE 7.0.? |
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Go to Tools/internet Options/Advanced Tab. Scroll down the list to security. Second item ''Allow active content to run files on My Computer''. Be sure that is NOT checked. If it is checked, uncheck, click apply button.
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In the course, several scenarios were mentioned but I never did see anything but the course page. How do I get these scenarios? |
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Please be sure that your pop-up blocker is completely disabled when you are doing our courses. Sometimes when you 'allow popups' for a particular site, it still blocks some of the pages. To disable, click on Tools in your browser and then disable the blocker. You can re-enable once you complete the course.
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I keep getting timed out! Help! |
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Take a look at the Internet Options settings in your browser. Go to: Tools / Internet Options / Settings. Make sure you check for newer versions upon each visit. If that doesn't work, you may have a firewall issue. If so, contact us and we will work with your I.T. department.
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I used to be able to print all the materials for the courses. Now I can't. Why? |
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Because of copyright issues, we do not provide a fully printable version of our courses at this time. However, we do offer a print per page feature in many of our courses, or you may print per page using your browser’s print feature.
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Is a printable version available for the coursework? |
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Because of copyright issues, we do not provide a fully printable version of our courses at this time. However, we do offer a print per page feature in many of our courses, or you may print per page using your browser’s print feature, if there are any specific pages you wish to see in print.
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How do I access my courses after I have registered and paid, or when I return to the site? |
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The easiest way that members may access courses is through the "My Learning" page. However, any link to a course will indicate whether you need to purchase the course to take it. If you've already purchased it, or if it is free, you can take it immediately.
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Who writes your courses? |
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Subject matter experts (SME), who are established professionals in the workforce community. They are formally recruited on the basis of their expertise, professional credentials and practical experience in the workforce development arena.
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In the new class format, the text is pushed off the page. Also, the title is cut off. Why is that happening? |
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This is due to having your display settings on your monitor set to "Large Fonts". To fix the problem:
1. Open your desktop properties. 2. Then, click on the Settings tab. 3. Click the Advanced Button. 4. In the font size drop box, select Normal or Small. 5. Click "apply" and return to Windows.
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How long do your courses take? |
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Our courses are self-paced and the amount of time they take will vary for each student. The catalog includes an average course length for each individual course. Courses are divided into modules and you can leave a course and return at any time.
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I think I already know this stuff. Can I just take the test? |
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Yes, many people have learned the information in the courses through work experience. A good measure of whether you have mastered the materials is to take the pre-test. If you do not pass, you will probably want to read the materials first and then take the final exam.
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Some quizzes and the answers to quizzes are not showing up. What's wrong? |
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You probably have a pop-up blocker installed in your browser. Check your browser settings Toolbar and make sure that you don't have a pop up blocker enabled. This blocker will stop certain browser windows from becoming visible.
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Can I take a course more than once? |
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Of course! Our motto is "Lifelong Learning" -- which means we want you to treat this site as on ongoing resource. We are continuously updating and improving our materials, as well as expanding reference links to our site.
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Are your certifications valid anywhere in the United States? |
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Thank you for your interest in our certification programs. Our national certifications are valid anywhere in the world. It is available completely web-based and can be accessed anywhere you have Internet access. We have also customized these certification programs for specific states and/or workforce partners.
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I have received the error "No Class is Defined." What do I do? |
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From the Tools menu on the toolbar of Internet Explorer, choose Internet Options. Then choose Delete Temporary Internet Files. You may also have the option to delete cookies and should do that as well. If this does not resolve the problem or you are using Netscape, please email us at support@dynamicinstitute.com or call us at 321.690.5343 Monday through Friday, 7 am -5 pm EST.
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I am getting 35 unspecified error, error 35 or 40 when I try to open a course. |
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First, you'll need to run a browser test to make sure you have all the required plug-ins.
Second,open up your IE browser and go the menu item "Tools" then "Internet Options".
Now go to and open the tab that says "Advanced". Look for "Sun Java" and/Or Microsoft VM.
If Sun Java is selected, then deselect it.
Make sure all boxes are selected for the Microsoft VM section and then reboot your computer.
If you don't see Microsoft VM under the advanced tab, follow these instructions first and then redo the above steps.
Microsoft (because of a court battle with Sun Microsystems) no longer offers the base installer for the Microsoft Java Virtual Machine (JVM). However Click2learn is permitted to distribute the installer for build 3508 of the Microsoft JVM installer. If you have no version of the Microsoft JVM installed and need one in order to run ToolBook's DHTML, you can download and install the JVM using this link: Click here to download Microsoft VM
Be sure to reboot your machine before you try the course again.
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I lost my course certificate of completion. How do I get a new one? |
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First, sign in to our site and navigate to "My Transcripts". There you will see a list of courses that you have passed. If you click on your chosen course it will display your certificate of completion for printing.
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I missed some questions on my Certification exam. How can I find out which questions I missed? |
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Dynamic Works Institute does not provide that information for Certification exams.
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I want to take the Certification Exam. How many tries do I get? |
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When you purchase a Certification exam, you are entitled to 2 attempts. An ovewhelming majority of our members pass it successfully within the first 2 tries.
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I was taking one class, but the final exam was for another class altogether. What do I do now? |
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While in Microsoft Internet Explorer delete your temporary files and cookies by following these steps:
1. Go to Tools
2. Select Internet Options
3. Click Delete Cookies and Delete Files
4. Once Cookies and Files are deleted click OK
5. Close and then reopen Microsoft Internet Explorer
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I'm nervous about taking the Certification exam. What advice can you give me to help me pass it? |
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We've noticed that the people who are successful are the ones who have taken all of the courses for that Tier, and have passed the tests for each course in the tier. Most people review the material or retake the class tests just before the Certification Exam. Also, take the Certification Exam while the material is still fresh in your mind.
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I didn't pass my Certification Exam the first time around. Do I have to notify you or can I just take it again? |
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You can just take it again. When you or your employer purchases a Certification Exam, it automatically entitles you to two attempts to pass. Once you pass, then the Exam is no longer available to you.
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How does testing take place? |
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Each class has a final exam to test your understanding of the material. You access the test using the menu bar on the left-hand side of the course introduction page. When you pass a final exam, a Certificate of Completion will be displayed. When you complete all courses in a tier, you may choose to take the Certification exam. In that case, a formal Certificate suitable for framing will be sent to you via U.S. Mail upon successful completion.
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I keep trying to re-take a test. I keep getting the same score and I get an error message saying the test page was not refreshed. How do I refresh the test page? |
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You are trying to use the "Back" button to re-take the test. Instead, use the test link on the course page itself.
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Sometimes I cannot log on, even though I know my username and password are correct. |
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You must accept cookies to use our site properly and to log on. When you log on, we create a small cookie to track your Student ID. If this is disabled, you will not be able to log on.
To enable cookies in your browser, go to the Privacy or Security settings, and adjust your settings. Be aware that your IT department may have disabled your ability to modify these settings yourself. You may need to contact your IT department for help.
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How do I change my password? |
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First, you must log on to our site using your existing username and password. Then, click on the "My Profile" link - you can find it at the heading of any page. You can change your password and other contact information there.
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What if I've forgotten my password? |
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Hey, it happens to the best of us! Go to the main Dynamic Institute page, click on "Forgot your Login?" and follow the instructions. A message providing your current login and password will then be sent to the email address that you gave us when you enrolled at Dynamic Works Institute.
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I've forgotten my password and my email address has changed. What do I do? |
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Telephone our office for help at 321.205.1590 Monday through Friday, 7 am -5 pm EST. You will need to provide proof of your identity to obtain the username and password.
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The information you have about me has changed, such as my work address. How do I change it? |
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Go to the "My Profile" link from your "My Learning" page.
It is important that you keep this current, especially your email address. Also, we send your formal Certificate to your postal address at work when you pass a Certification exam.
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Should I use my home or work address in my member profile? |
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Your work address, please. This is especially helpful if we need to contact you during the day.
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Is my contact information kept private? |
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Absolutely. Dynamic Works Institute does not sell or publish any member data to any outside vendor or organization - no exceptions! If your employer has paid for your courses, your employer is entitled to information about your progress.
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How many credit hours are each of your classes? |
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If you look in the detailed description pages for each course, you will see that we provide a range of hours, usually from 2 to 4 hours per class.
We don't specify an exact number of hours, but rather we give a range because people learn at different speeds. Also, some people pause to take notes, others do all of the exercises and quizzes, some people do further research into other related web sites and resources, and so on.
One of the advantages of online training vs traditional classroom training is that the student learns at his own speed.
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I don't have an email address where I work. You require an email address to become a member. What do I do? |
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Free email addresses can be obtained through a variety of sources. Hotmail.com is one possible source. You can set up an account and use that address. We do not require an email address from your employer.
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How do I become a Dynamic Works Institute member? |
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That's easy! Simply sign up from the upper left-hand corner of our home page and complete the member information. You will automatically become a member - at no cost!
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I just purchased a course and I don't have access. |
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Once you purchase a course, the course is immediately available to you. Should your payment be invalid (credit card is refused or check bounces), access will be revoked. In that case, you should contact our office to discuss payment arrangements.
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How can I pay for my purchase? |
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We are pleased to offer several payment options including Visa, MasterCard, American Express, Purchase Order, and Personal or Business Check. If you don't use a purchase order system, please leave that option blank on the order form.
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I use Windows 98. When I try to load Tier 2 and 3 courses, all the course material is garbled and loading at the same time. |
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You probably need to be sure you have the proper Java virtual machine. To correct this, take the following steps:
1. Open Internet Explorer. Under your menu select Tools then Internet Options. You will see seven tabs at the top of this dialog box.
2. Select the Advanced tab. Use the scroll bar to navigate down to the category that says Microsoft VM.
3. Now select this category by clicking all the checkboxes under it.
4. If the Sun Java console is selected you will need to uncheck those boxes.
5. After you do this, select apply for this category.
6. Now you will have to close out Internet Explorer (only). Then restart it. Remember, you only need to restart the browser - not your PC.
Illustrations and more detailed instructions can be obtained for free at the the Toolbook support page.
The instructions are clear and easy to follow. If this does not solve your problem, however, please contact us directly.
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The text in a course appears to have been chopped off or going off the screen. |
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In Windows XP, right click on your desktop to view the display properties. Click on the tab "Settings" and then to the "Advanced" button. Verify that the font sizes are on "Normal" for Windows XP. It will ask you to reboot and this should take care of the problem.
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How do I download the Microsoft Java Virtual Module (JVM)? |
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Microsoft (because of a court battle with Sun Microsystems) no longer offers the base installer for the Microsoft Java Virtual Machine (JVM). If you have no version of the Microsoft JVM installed and need one in order to run ToolBook's DHTML, you can download and install the JVM using this link: Click here to download Microsoft VM
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I use Windows XP. When I try to load Tier 2 and 3 courses, all the course material is garbled and loading at the same time. |
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Windows XP users will experience all material loading at the same time. To correct this, take the following steps:
1. Open Internet Explorer. Under your menu select Tools then Internet Options. You will see seven tabs at the top of this dialog box.
2. Select the Advanced tab. Use the scroll bar to navigate down to the category that says Microsoft VM. You should now see: Sun Java console is selected in this category.
3. Now deselect this category by clicking on it.
4. After you do this, select apply for this category.
5. Now you will have to close out Internet Explorer (only). Then restart it. Remember, you only need to restart the browser - not your PC.
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I can’t download the XEBEC player, which is required for the Leadership and Controlling and Managing Resources courses? |
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This will happen when using a new IE browser. Follow the steps below to resolve this issue:
First, you will have to download the Microsoft Java Virtual Machine (JVM) in order to run XEBEC player. You can download and install the JVM using this link: Click here to download Microsoft VM.
Be sure to reboot your machine before you try the course again.
Second, open up your browser and go the menu item "Tools" then "Internet Options". Now go to and open the tab that says "Advanced". Look for "Sun Java" and/Or Microsoft VM.
If Sun Java is selected, then deselect it. Make sure all boxes are selected for the Microsoft VM section.
Finally, refresh the browser and load the XEBEC player.
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