Courses tailored for Workforce Staff to better assist your career seekers in their job search. Learn the tools and techniques for your clients to get the most from training at your career center. These are essential for any career coach, or center staff working with career seekers.

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    Business and Employer Knowledge

    $50.00

    There are few things more important than meeting the needs of your business customer. Remain customer focused, market driven, and skill based if you want to be successful. In this course, you will learn the role of Workforce Development in economic development, as well be introduced to the switch from job development to business development. The more business and employer knowledge you possess, the longer and stronger your business relationships will be, and as we know, maintaining professional business relationships is the key to your profession.

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    Career Development 2.12

    $60.00

    In the work world, nothing remains the same. Things are constantly changing, and as professional business individuals, it`s our job to stay up to date with the changing nature of the workplace. Throughout this three-module course, you will learn the career development process, career development assessment, career exploration, employment planning, and the employment search process. Each module talks discusses a critical career development principle that is extremely beneficial to career development principles. By the end of this course, you will understand the mandatory process and skills needed to identify, set, and reach goals. Managing ones career is considered a life long process, but after completing this course, you will be well prepared and a student of career development.

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    Collaboration and Problem Solving 2.12

    $60.00

    Managing one’s career is a lifelong process where changes take place on a daily basis. As a Workforce Development Professional, you will face the challenge of managing your own career, as well as the careers of job seeking customers. In this course, you will learn the proactive approach to career management: learning the changing requirements, creative approach, three levels of service, and the IEP four-step process can greatly improve your career management skills. Additionally, this course will provide real life scenarios with probable career development situations to improve understanding.

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    Customer Service 2.12

    $60.00

    As a Workforce Development Professional working in customer service, you must be able to identify customers needs, remain positive, and demonstrate quality customer satisfaction. In this course, you will learn about primary customers, first time job seekers, dislocated workers, and career changers to help you identify different individuals. Additionally, this course explains how to build trust, display appropriate customer service, and even provides telephone tips and listening skills. If you`re looking to become an expert in the art of customer service, this course is for you.

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    Empowering Career Seekers Through Coaching

    $375.00

    This 5 week recorded webinar series is presented in partnership with NAWDP. The goal of this learning experience is to give Career Coaches the means to be instrumental in how they go about the important role of coaching customers to be their best! Effective coaching strategies in Workforce Development is ensuring customers have the support, tools and confidence to work through the steps to move towards their goals and to looks for way to continuously build on successes.

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    Engaging Hard to Serve Customers in Your Program

    $150.00

    Presented by Beverly Ford

    Customers mandated to participate in your program or those who are struggling with lengthy unemployment often seem unmotivated and difficult to engage. This session will provide you with practical tools and strategies you can use to more effectively engage these customers in wanting to participate in the wonderful programs you have to offer.
    Learn how to:
    • Understand why customers resist your efforts to engage them
    • Find the “hidden” motivators customers already have
    • Use their motivators to get them  to see your program as a benefit to them
    • Use language that markets your program rather than simply mandating it
    • Enforce consequences with life sanctions rather than program sanctions

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    Ex-Offender Job Development Series

    $90.00

    This series contains modules allowing you to uncover
    strategies your client can utilize to overcome employer resistance in hiring
    individuals with a criminal history.  Learn how labeling negatively impacts an individual with
    a criminal history.  Discover how effective application of Motivational
    Interviewing strategies can assist the client with a criminal history to find
    his or her voice and strength to obtain meaningful employment.  Help your
    clients advocate for themselves so they can experience a brighter future.  Put it all together with a summary module for next steps in your work with Ex-Offenders.

     

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    From Corrections to Work: Helping Ex-Offenders Make the Mental Transition to Employment

    $35.00

    Ex-offenders face unique challenges when transitioning from corrections to employment and the greatest hurdle may be their deeply held antisocial thinking and behavioral patterns. This intriguing presentation explores some of the cognitive-behavioral patterns keeping ex-offenders from finding success in todays world of work. Participants will gain new insights into these dynamics and explore strategies to help former offenders code-switch from criminality to work.

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    History of Workforce 2.12

    $60.00

    The history of your profession is always important. In this course, you will learn the history of Workforce Development, and how it impacts the current system in which you work. Additionally, this course will explain another important aspect of the workforce history: the purpose and structure of WIA-authorized funding. This course is packed with information ranging from Pete Kaiser, to the Smith-Level Act of 1914, and all the way to the 1998 Amended Perkins Act. Through this four module course, you will gain a better understanding of how the workforce works, and where it all began.

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    Improving Self-Perception and Strength-Based Engagement

    $50.00

    Learn how labeling negatively impacts and individual with a criminal history. Discover how effective application of Motivatinal Interviewing strategies can assist the client with a criminal history find his or her voice and strength to obtain meaningful employment.  Help your clients advocate for themselves so they can experience a brigther future.

  • Positive work place message. I love my job!

    Job Keeping Skills 2.12

    $60.00

    Remember your first day as a Workforce Professional? Now it’s time to welcome, and congratulate job seekers as they make the critical step forward towards their first job. As a Workforce Development employee, you will need to assist customers with job retention skills, potential barriers or challenges in job retention, and learn to coach your customers in the rules of the workplace. In this course, you will learn how to teach and demonstrate quality characteristics of an individual who successfully retains a job. Appropriate dress, behavior, rules, and policies are just a few of the important aspects of job retention: take this course and help your customers today!

  • Personal development, personal and career growth, success, progress, motivation and potential concepts. Coach (human resources officer, supervisor) helps employee with his growth.

    Job or Career Development Skills

    $60.00

    Explains how to determine training needs of employers and job seekers Explains how to identify skills in the local area`s labor pool Provides conduct client screening and referral help

    In the `Job or Career Development Skills` course, you will learn how to assist and secure employment for customers. Finding qualified employees to fill job openings is critical, and learning communication between employers and job seekers is the first step to secure gainful employment. Throughout this module, you will understand how to become an active force in bridging the gap between the skills and qualifications workers have, and the skills and qualifications workers need to be successful in future business.