Courses tailored for Workforce Staff to better assist your career seekers in their job search. Learn the tools and techniques for your clients to get the most from training at your career center. These are essential for any career coach, or center staff working with career seekers.

  • Aerial view over picturesque patchwork landscape of green pasture, lush meadows and golden wheat crop fields amongst the rolling hills and quiet valleys below blue summer skies. ProPhoto RGB profile for maximum color fidelity and gamut.

    National Farmworker Jobs Program Overview


    This course walks the student through NFJP services with a specific focus on delivery to migrant and seasonal farmworkers.

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    Business and Employer Knowledge


    There are few things more important than meeting the needs of your business customer. Remain customer focused, market driven, and skill based if you want to be successful. In this course, you will learn the role of Workforce Development in economic development, as well be introduced to the switch from job development to business development. The more business and employer knowledge you possess, the longer and stronger your business relationships will be, and as we know, maintaining professional business relationships is the key to your profession.

  • Personal development, personal and career growth, success, progress, motivation and potential concepts. Coach (human resources officer, supervisor) helps employee with his growth.

    Job or Career Development Skills


    Explains how to determine training needs of employers and job seekers Explains how to identify skills in the local area`s labor pool Provides conduct client screening and referral help

    In the `Job or Career Development Skills` course, you will learn how to assist and secure employment for customers. Finding qualified employees to fill job openings is critical, and learning communication between employers and job seekers is the first step to secure gainful employment. Throughout this module, you will understand how to become an active force in bridging the gap between the skills and qualifications workers have, and the skills and qualifications workers need to be successful in future business.

  • Handshake to seal a deal after a job recruitment meeting

    Serving Your Customers When You Really Don’t Feel Like It


    In today’s fast-paced workplace and with reduced resources, it’s easy to become so stressed that concern for customers gets placed on the back burner, sometimes WAY back. This often causes customers to escalate their demands, leaving us to feel guilty, defiant, and fatigued. In this program, you will explore how actively practicing customer appreciation allows you to create a personal work environment that feeds your needs. You will see how putting in place some simple tools and techniques will result in feeling good about yourself. The results will be increased patience, less stress and a decrease in negative feedback.

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    From Corrections to Work: Helping Ex-Offenders Make the Mental Transition to Employment


    Ex-offenders face unique challenges when transitioning from corrections to employment and the greatest hurdle may be their deeply held antisocial thinking and behavioral patterns. This intriguing presentation explores some of the cognitive-behavioral patterns keeping ex-offenders from finding success in todays world of work. Participants will gain new insights into these dynamics and explore strategies to help former offenders code-switch from criminality to work.

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    Technology 2.14

    Every year, technology changes the way the world works – and the workplace is no different. In today`s society, technology typically dominates an organized and successful business. After taking this course, you will be able to explain the importance of technology in the workplace, learn about new, important office application and software types, and understand how spam, spyware, and file sharing networks operate. As we progress in the technological age, it would be extremely difficult, and almost an impossible task to manage a business without the help of technology. It is absolutely necessary to understand how technology affects you, and your workplace.

  • Multiple exposure shot of colleagues in a presentation superimposed over an urban background

    History of Workforce 2.12


    The history of your profession is always important. In this course, you will learn the history of Workforce Development, and how it impacts the current system in which you work. Additionally, this course will explain another important aspect of the workforce history: the purpose and structure of WIOA-authorized funding. This course is packed with information ranging from Pete Kaiser, to the Smith-Level Act of 1914, and all the way to the 1998 Amended Perkins Act. Through this four module course, you will gain a better understanding of how the workforce works, and where it all began.

  • Customer in green shirt standing in photographic equipment store with his female friend and giving a credit card to store clerk to pay for camera lenses.

    Customer Service 2.12


    As a Workforce Development Professional working in customer service, you must be able to identify customers needs, remain positive, and demonstrate quality customer satisfaction. In this course, you will learn about primary customers, first time job seekers, dislocated workers, and career changers to help you identify different individuals. Additionally, this course explains how to build trust, display appropriate customer service, and even provides telephone tips and listening skills. If you`re looking to become an expert in the art of customer service, this course is for you.

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    Labor Market Information 2.12


    As a Workforce Professional, it is essential to understand labor market information, or the LMI. In this course, you will learn about the LMI, hiring and evaluating information, and how to use data to make effective decisions. At the end of the day, you want to make sure you can apply LMI data in ways that support job seekers, businesses, and local partners.

  • Positive work place message. I love my job!

    Job Keeping Skills 2.12


    Remember your first day as a Workforce Professional? Now it’s time to welcome, and congratulate job seekers as they make the critical step forward towards their first job. As a Workforce Development employee, you will need to assist customers with job retention skills, potential barriers or challenges in job retention, and learn to coach your customers in the rules of the workplace. In this course, you will learn how to teach and demonstrate quality characteristics of an individual who successfully retains a job. Appropriate dress, behavior, rules, and policies are just a few of the important aspects of job retention: take this course and help your customers today!

  • Young businesswoman going steadily up a a concrete stairs with drawn business icons on it along a concrete wall. Concept of career growth.

    Career Development 2.12


    In the work world, nothing remains the same. Things are constantly changing, and as professional business individuals, it`s our job to stay up to date with the changing nature of the workplace. Throughout this three-module course, you will learn the career development process, career development assessment, career exploration, employment planning, and the employment search process. Each module talks discusses a critical career development principle that is extremely beneficial to career development principles. By the end of this course, you will understand the mandatory process and skills needed to identify, set, and reach goals. Managing ones career is considered a life long process, but after completing this course, you will be well prepared and a student of career development.

  • Horizontal view from the back of an unidentifiable man using a laptop computer for a job search. His hands type on the keyboard as he looks for employment opportunities on the internet. Online searches provide the unemployed a way to combat unemployment issues and discover a new career or occupation.

    Job Search Skills 2.12


    What’s the most effective way to search for a job? Plan, be prepared, and you can achieve your dream job! In this course, you will learn the best strategies for conducting a public relations campaign. In all job searches, you are essentially promoting oneself. Understanding how to assess the job market and knowing how to identify your own personal skills are critical steps to the job search process. Additionally, Workforce Professionals have the challenging task of finding jobs for their customers: this course can help you, and therefore, help your customers, keep their jobs.