This five-part webinar series will includes transitional activities between sessions, and provides learners with the opportunity to take an exit exam and receive a certification of completion at the conclusion of the series. Topics Include: Overview of Motivational Interviewing, Customer Focused Interviewing Skills, Responding Effectively to Customer Reactions, Calling for Change, Recap and Next Steps.
This course walks the student through NFJP services with a specific focus on delivery to migrant and seasonal farmworkers.
Uncover strategies your client can utilize to overcome
employer resistance in hiring individuals with a criminal history. Review
the Equal Employment Opportunity Commission guidelines and learn techniques on
how to market the Work Opportunity Tax Credit and the Federal Bonding program
to employers to assist your clients in overcoming employer resistance. Arm your client with these tactics before they meet their next potential
Regardless of your current position, knowing more program management strategies can help further your career. Throughout this course, you will learn how to set goals, time frames, and clear expectations for you, and your team members. Moreover, you will learn how to use available services and resources to develop a program, how to conduct formative and summative evaluations, and how to conduct qualitative reports. For the best results in the workplace, evaluate and expand your program management knowledge.
See the value and rewards that can be achieved by putting the information learned into practice. A true story experience is shared. Learn from Cynthia, a workforce business services representative and Melvin, an individual with a criminal history, and their interactions. Discover how their relationship was established and how Melvin is doing today.
In today’s fast-paced workplace and with reduced resources, it’s easy to become so stressed that concern for customers gets placed on the back burner, sometimes WAY back. This often causes customers to escalate their demands, leaving us to feel guilty, defiant, and fatigued. In this program, you will explore how actively practicing customer appreciation allows you to create a personal work environment that feeds your needs. You will see how putting in place some simple tools and techniques will result in feeling good about yourself. The results will be increased patience, less stress and a decrease in negative feedback.
Dynamic Works offers virtual study sessions for all courses and packages offered in our catalog.
Every year, technology changes the way the world works – and the workplace is no different. In today`s society, technology typically dominates an organized and successful business. After taking this course, you will be able to explain the importance of technology in the workplace, learn about new, important office application and software types, and understand how spam, spyware, and file sharing networks operate. As we progress in the technological age, it would be extremely difficult, and almost an impossible task to manage a business without the help of technology. It is absolutely necessary to understand how technology affects you, and your workplace.
This course provides
information on hosting a Reverse Job Fair, where employers walk around booths
manned by career seekers who are showcasing their talents, strengths, and
abilities that translate into successful employees once hired. You’ll learn how
to prepare your career seekers and employers for a hiring event that gets
$375.00Dynamic Works is excited to offer this 5 part webinar series to strengthen your skills and improve your effectiveness in writing case notes.
Improve data collection and intake procedures with this course!
The series covers fundamentals of quality case note management, as well as tested systems for oversight and management.
Who Should Participate:Anyone who works with job seekers including intake coordinators, career facilitators, career agents and coaches, employment representatives, case managers, and supervisorsPlease note: Each participant must register separately.Dates and Times:
- Capitalizing Intake Processes
- Interviewing Techniques
- Time Management
- Strategic Organization
- Elements of Effective Case Noting
- Creating and Maintaining Effective Case Notes
- Problem Solving
- Superior Customers Service
- Developing, Measuring, and Monitoring Key Performance Indicators
- And More!
- Tuesday, October 16, 2018 at 11:00 am ET
- Tuesday, October 23, 2018 at 11:00 am ET
- Tuesday, October 30, 2018 at 11:00 am ET
- Tuesday, November 6, 2018 at 11:00 am ET
- Tuesday, November 13, 2018 at 11:00 am ET