• Businesswoman talking to her female colleague

    Motivational Interviewing for Workforce Professionals


    This five-part webinar series will includes transitional activities between sessions, and provides learners with the opportunity to take an exit exam and receive a certification of completion at the conclusion of the series.  Topics Include: Overview of Motivational Interviewing, Customer Focused Interviewing Skills, Responding Effectively to Customer Reactions, Calling for Change, Recap and Next Steps.

  • Aerial view over picturesque patchwork landscape of green pasture, lush meadows and golden wheat crop fields amongst the rolling hills and quiet valleys below blue summer skies. ProPhoto RGB profile for maximum color fidelity and gamut.

    National Farmworker Jobs Program Overview


    This course walks the student through NFJP services with a specific focus on delivery to migrant and seasonal farmworkers.

  • Interview

    Overcoming Employer Resistance


    Uncover strategies your client can utilize to overcome
    employer resistance in hiring individuals with a criminal history. Review
    the Equal Employment Opportunity Commission guidelines and learn techniques on
    how to market the Work Opportunity Tax Credit and the Federal Bonding program
    to employers to assist your clients in overcoming employer resistance. Arm your client with these tactics before they meet their next potential

  • Calender Planner Organization Management Remind Concept

    Program Management 2.12


    Regardless of your current position, knowing more program management strategies can help further your career. Throughout this course, you will learn how to set goals, time frames, and clear expectations for you, and your team members. Moreover, you will learn how to use available services and resources to develop a program, how to conduct formative and summative evaluations, and how to conduct qualitative reports. For the best results in the workplace, evaluate and expand your program management knowledge.

  • Putting_2

    Putting it all Together

    See the value and rewards that can be achieved by putting the information learned into practice.  A true story experience is shared.  Learn from Cynthia, a workforce business services representative and Melvin, an individual with a criminal history, and their interactions.  Discover how their relationship was established and how Melvin is doing today.

  • Handshake to seal a deal after a job recruitment meeting

    Serving Your Customers When You Really Don’t Feel Like It


    In today’s fast-paced workplace and with reduced resources, it’s easy to become so stressed that concern for customers gets placed on the back burner, sometimes WAY back. This often causes customers to escalate their demands, leaving us to feel guilty, defiant, and fatigued. In this program, you will explore how actively practicing customer appreciation allows you to create a personal work environment that feeds your needs. You will see how putting in place some simple tools and techniques will result in feeling good about yourself. The results will be increased patience, less stress and a decrease in negative feedback.

  • Webinar logo with related icons on light and dark background plus background pattern.

    Study Session Webinar


    Dynamic Works offers virtual study sessions for all courses and packages offered in our catalog.

  • Double exposure of man wearing virtual reality headset

    Technology 2.14

    Every year, technology changes the way the world works – and the workplace is no different. In today`s society, technology typically dominates an organized and successful business. After taking this course, you will be able to explain the importance of technology in the workplace, learn about new, important office application and software types, and understand how spam, spyware, and file sharing networks operate. As we progress in the technological age, it would be extremely difficult, and almost an impossible task to manage a business without the help of technology. It is absolutely necessary to understand how technology affects you, and your workplace.

  • Professional man meeting employee with resume at job fair event

    Want a Successful Job Fair? Reverse It!


    This course provides
    information on hosting a Reverse Job Fair, where employers walk around booths
    manned by career seekers who are showcasing their talents, strengths, and
    abilities that translate into successful employees once hired. You’ll learn how
    to prepare your career seekers and employers for a hiring event that gets

  • Improve your skills / Greenboard concept (Click for more)

    We’re On The Case! Master Class in Case Note Management for Workforce Development Professionals


    Dynamic Works is excited to offer this 5 part webinar series to strengthen your skills and improve your effectiveness in writing case notes.
    Improve data collection and intake procedures with this course!

    The series covers fundamentals of quality case note management, as well as tested systems for oversight and management.

    Topics Covered:

    • Capitalizing Intake Processes
    • Interviewing Techniques
    • Time Management
    • Strategic Organization
    • Elements of Effective Case Noting
    • Creating and Maintaining Effective Case Notes
    • Problem Solving
    • Superior Customers Service
    • Developing, Measuring, and Monitoring Key Performance Indicators
    • And More!
    Who Should Participate:
    Anyone who works with job seekers including intake coordinators, career facilitators, career agents and coaches, employment representatives, case managers, and supervisors

    Please note: Each participant must register separately.

    Dates and Times:
    1. Tuesday, October 16, 2018 at 11:00 am ET
    2. Tuesday, October 23, 2018 at 11:00 am ET
    3. Tuesday, October 30, 2018 at 11:00 am ET
    4. Tuesday, November 6, 2018 at 11:00 am ET
    5. Tuesday, November 13, 2018 at 11:00 am ET