Training courses for all levels of professionals leading to recognized Workforce Development competencies for those serving career seekers and employers.

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    Alaska Foundations of Workforce Professional Certification

    $375.00

    Collaboration, Problem Solving and Teamwork; Alaska Foundations of Workforce Development Professional Certification Exam; Workforce Development Structure, Policies, and  Programs; Business and Economic Development Intelligence; Customer Service Methodology; Diversity in Workforce Development; Labor Market Information and Intelligence; Principles of Communication; Career Development Principles; Program Implementation Principles and Strategies.

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    Business and Economic Development Intelligence

    $60.00

    Smart business and economic development professionals understand that employers are the key customers of the Workforce Development system. Throughout this course, you will learn how to evaluate an employer’s needs, how to best meet those needs, and the importance of relationship building between the One-Stop Center and employer. You will begin to see the similarities between Workforce Development and Economic Development and additionally begin to understand the importance of your local economic development organization in your economy. Additionally, this course discusses the roles of economic and workforce development in your community, identifying ways to initiate and maintain a partnership between economic and workforce development.

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    Business Solutions – Business Engagement and Interaction

    $60.00

    Businesses are a primary customer of the workforce development system. This course focuses on strategies to build long-term relationships with employers, and maintain contact with them to meet emerging and changing needs. Acquire techniques for presentation or consultation to single businesses or large groups, in order to teach, inform, or persuade. Support businesses with an emphasis on identifying and understanding business current and future workforce needs. Become familiar with new and existing laws (i.e., ADA, EEO, WIOA) important to businesses and connect employers to customized services under those laws.

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    Business Solutions – Engagement with Economic Development

    $60.00

    Engage effectively with Economic Development. First, learn the three functions of economic development – retaining businesses, growing businesses, and attracting businesses – and how workforce development can support these functions. Recognize the importance of building the connection between economic and workforce development and how to relate well with businesses using workforce knowledge and expertise to facilitate long-term partnerships. Develop an understanding of economic development’s role in recruiting, retaining, and supporting business growth.

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    Business Solutions – Linkages and Promotion of the Workforce System

    $60.00

    Understand the importance and appropriate use of knowledge of the
    language businesses and industries speak, and how to act as a communication
    link between businesses, their needs and the workforce development system and
    its services. Learn techniques to interpret and communicate Return on
    Investment (ROI) to and for businesses for increased partnership with the
    workforce system. Identify and market workforce solutions from a business
    perspective.

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    Business Solutions – Talent Pipeline Development

    $60.00

    Help businesses develop their talent pipeline. Learn strategies to
    identify the training needs of business, including those for initial positions
    and those for career ladder opportunities. Understand techniques to use the
    knowledge of industry sector partnerships and career pathways to manage and
    develop talent for businesses and potential job seekers. Identifying the skills
    of the area’s labor pool and interpreting whether the business will be able to
    find the skilled workers it needs is key in helping businesses develop their
    talent pipeline.

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    Business Solutions Certification Exam

    $75.00

    Professional certification exam for Business Solutions in workforce development. Upon successful completion of this exam, the student will receive a certification for Business Solutions.

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    Business Solutions Professional Certification

    $200.00

    Professional development courses created around the National Association for Workforce Development Professionals 4 core defined areas of competency for Business and Employer Services.

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    Career Development Principles

    $60.00

    In the work world, nothing remains the same. Things are constantly changing, and as professional business individuals, it’s our job to stay up to date with the changing nature of the workplace. Throughout this five module course, you will learn the career development process, career development assessment, career exploration, employment planning, and the employment search process. Each module talks discusses a critical career development principle that is extremely beneficial to career development principles. By the end of this course, you will understand the mandatory process and skills needed to identify, set, and reach goals. Managing ones career is considered a life long process, but after completing this course, you will be well prepared and a student of career development.

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    Collaboration, Problem Solving and Teamwork

    $60.00

    Have you ever had to deal with a group problem in the workplace? In today’s society, it is inevitable: you will have to work with other employees, and conflict will arise. Regardless of your workforce experience, understanding the fundamental ideas behind collaborating and problem solving can only benefit your career. In this course, you will learn how to define problems, engage customers, and take action to prevent problems. It’s good to know how to work as part of a team, how to be the best team player you can be, and eventually, how being a team player can help you deal with conflict and problematic situations. NAWDP 2013 competency

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    Customer Service Methodology

    $60.00

    Looking for the most effective customer service methods? Are you struggling with the intangible attributes of quality customer service employees? In this four step course, you will learn the critical steps leading towards successful customer service. Getting to know your employee and giving personal customer satisfaction are important, but what happens when you need to serve a challenged population? Luckily, with the help of this course, you can pickup on potential methods for serving diverse groups of customers.

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    Diversity in Workforce Development

    $60.00

    Much like your friends, family members, and co-workers, different customers have different needs. In most business settings, these differentiated needs stem from cultural differences, or in other words, diverse backgrounds. In this course, you will learn about diversity in the workplace, assessing the needs of diverse groups, and the intricacies of diverse group communication strategies. By the end of this course, you will understand the importance of diversity in the workplace, begin living by the golden rule, and learn to treat every individual with equal respect in all work settings.