Training courses for all levels of professionals leading to recognized Workforce Development competencies for those serving career seekers and employers.

  • Businessman holding up profits during tough economic times. The men and background are on separate labeled layers.

    Knowledge of Economic Development

    $60.00

    As a member of workforce development, retaining, growing, and attracting business are the three essential functions of economic development. To fully grasp economic development, you will need to be introduced to the economic development in your community, learn about economic development organizations, and crate partnerships with EDOs. In this course, you will dive into the specifics of each of the three functions of economic development, identify different types of economic organizations, and learn how to apply strategies to the One-Stop system. Learning the connection between economic development and workforce development is beneficial to understanding the overall concept of your job.

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    NFJP Workforce Professional 1 Certification Exam 2012

    $100.00

    Certification Exam to become certified as a National Farmworker Jobs Program (NFJP) Professional. Updated in 2012

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    Workforce Development Structure, Policies and Programs

    $60.00

    For newer employees, there are several common questions: what are the values, goals, and overall purpose of WIOA? How does the workforce development system work, and how does it affect the way I complete my work? Throughout this course, you will learn about the structure of the workforce development system, WIOA and the one-stop system, the role of partners in the one-stop system, and your role as a workforce development professional. This course provides extremely detailed information for workforce development. As a workforce development employee, it is essential that you understand the structure, policies, and program intricacies.

  • Customer care and support (help) and life insurance concept. Businessman representing company helps (support) customer (client) to overcome an obstacle. Problem solving with smart and simple solutions.

    Foundations of Workforce Development Professional Certification Exam

    $100.00

    Professional certification exam for the Foundations of Workforce Development Professional. Upon successful completion of this exam, the student is eligible for the Certified Workforce Development Professional credential.

  • Business man drawing a growth graph with an arrow pointing up

    Business and Economic Development Intelligence

    $60.00

    Smart business and economic development professionals understand that employers are the key customers of the Workforce Development system. Throughout this course, you will learn how to evaluate an employer’s needs, how to best meet those needs, and the importance of relationship building between the One-Stop Center and employer. You will begin to see the similarities between Workforce Development and Economic Development and additionally begin to understand the importance of your local economic development organization in your economy. Additionally, this course discusses the roles of economic and workforce development in your community, identifying ways to initiate and maintain a partnership between economic and workforce development.

  • Road Sign with CAREERS and Sky

    Career Development Principles

    $60.00

    In the work world, nothing remains the same. Things are constantly changing, and as professional business individuals, it’s our job to stay up to date with the changing nature of the workplace. Throughout this five module course, you will learn the career development process, career development assessment, career exploration, employment planning, and the employment search process. Each module talks discusses a critical career development principle that is extremely beneficial to career development principles. By the end of this course, you will understand the mandatory process and skills needed to identify, set, and reach goals. Managing ones career is considered a life long process, but after completing this course, you will be well prepared and a student of career development.

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    Collaboration, Problem Solving and Teamwork

    $60.00

    Have you ever had to deal with a group problem in the workplace? In today’s society, it is inevitable: you will have to work with other employees, and conflict will arise. Regardless of your workforce experience, understanding the fundamental ideas behind collaborating and problem solving can only benefit your career. In this course, you will learn how to define problems, engage customers, and take action to prevent problems. It’s good to know how to work as part of a team, how to be the best team player you can be, and eventually, how being a team player can help you deal with conflict and problematic situations. NAWDP 2013 competency

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    Customer Service Methodology

    $60.00

    Looking for the most effective customer service methods? Are you struggling with the intangible attributes of quality customer service employees? In this four step course, you will learn the critical steps leading towards successful customer service. Getting to know your employee and giving personal customer satisfaction are important, but what happens when you need to serve a challenged population? Luckily, with the help of this course, you can pickup on potential methods for serving diverse groups of customers.

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    Diversity in Workforce Development

    $60.00

    Much like your friends, family members, and co-workers, different customers have different needs. In most business settings, these differentiated needs stem from cultural differences, or in other words, diverse backgrounds. In this course, you will learn about diversity in the workplace, assessing the needs of diverse groups, and the intricacies of diverse group communication strategies. By the end of this course, you will understand the importance of diversity in the workplace, begin living by the golden rule, and learn to treat every individual with equal respect in all work settings.

  • A tablet computer on a desk - Job Market

    Labor Market Information and Intelligence

    $60.00

    Looking to further your understanding of Labor Market Information (LMI)? Locating LMI resources can benefit workforce development professional and their customers. By the end of this course, you will be able to explain what LMI is and where it comes form, access and use key state and national LMI resources, and apply LMI data in ways that support needs of job seekers, businesses, and local partners. Next, you will apply your knowledge to six LMI unique case studies. This practice will help promote critical thinking LMI skills, providing probable, real world situations.

  • Diversity Team Community Group of People Concept

    Principles of Communication

    $60.00

    Without efficient and effective communication, the business would cease to exist and intelligent people would be out of work. As a member of a business society, communication is key to establishing good working relationships, furthering your social skills, and oftentimes, your career. This course covers the three main components of communication in the workplace: effective listening, effective communication through writing, and effective communication in face-to-face situations.

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    Program Implementation Principles and Strategies

    $60.00

    Implementing a program is no easy task – how can it be improved, and are there special strategies to guarantee a smooth, successful implementation of a program? In this course, you will learn how to develop partnerships, evaluate your program, identify resources, and understand caseloads. If you understand the importance and accountability of record maintenance, your job will be considerably easier in the future. A good program needs creativity, assessment, program design, operation, and problem solving. Learn the strategies for all of these and more in this informative course.NAWDP 2013 competency