Professional competency courses developed around the National Association for Workforce Development Professionals (NAWDP) core competency defined areas, updated August 2013.
This certification updates and replaces the Core Skills Professional Certification and the National Tier 1 Professional Certification.
Package includes the following courses:
Business and Economic Development Intelligence
Career Development Principles
Collaboration, Problem Solving and Teamwork
Customer Service Methodology
Diversity in Workforce Development
Labor Market Information and Intelligence
Principles of Communication
Program Implementation Principles and Strategies
Workforce Development Structure, Policies, and Programs
EXAM: Foundations of workforce Development Professional Certification
Passing score is 80% or better. Two attempts included.
Collaboration, Problem Solving and Teamwork; Alaska Foundations of Workforce Development Professional Certification Exam; Workforce Development Structure, Policies, and Programs; Business and Economic Development Intelligence; Customer Service Methodology; Diversity in Workforce Development; Labor Market Information and Intelligence; Principles of Communication; Career Development Principles; Program Implementation Principles and Strategies.
Professional development courses created around the National Association for Workforce Development Professionals 4 core defined areas of competency for Business and Employer Services.
Professional certification exam for the Foundations of Workforce Development Professional. Upon successful completion of this exam, the student is eligible for the Certified Workforce Development Professional credential.
Professional certification exam for Business Solutions in workforce development. Upon successful completion of this exam, the student will receive a certification for Business Solutions.
Understand the importance and appropriate use of knowledge of the
language businesses and industries speak, and how to act as a communication
link between businesses, their needs and the workforce development system and
its services. Learn techniques to interpret and communicate Return on
Investment (ROI) to and for businesses for increased partnership with the
workforce system. Identify and market workforce solutions from a business
Looking for the most effective customer service methods? Are you struggling with the intangible attributes of quality customer service employees? In this four step course, you will learn the critical steps leading towards successful customer service. Getting to know your employee and giving personal customer satisfaction are important, but what happens when you need to serve a challenged population? Luckily, with the help of this course, you can pickup on potential methods for serving diverse groups of customers.
Much like your friends, family members, and co-workers, different customers have different needs. In most business settings, these differentiated needs stem from cultural differences, or in other words, diverse backgrounds. In this course, you will learn about diversity in the workplace, assessing the needs of diverse groups, and the intricacies of diverse group communication strategies. By the end of this course, you will understand the importance of diversity in the workplace, begin living by the golden rule, and learn to treat every individual with equal respect in all work settings.
Looking to further your understanding of Labor Market Information (LMI)? Locating LMI resources can benefit workforce development professional and their customers. By the end of this course, you will be able to explain what LMI is and where it comes form, access and use key state and national LMI resources, and apply LMI data in ways that support needs of job seekers, businesses, and local partners. Next, you will apply your knowledge to six LMI unique case studies. This practice will help promote critical thinking LMI skills, providing probable, real world situations.
Help businesses develop their talent pipeline. Learn strategies to
identify the training needs of business, including those for initial positions
and those for career ladder opportunities. Understand techniques to use the
knowledge of industry sector partnerships and career pathways to manage and
develop talent for businesses and potential job seekers. Identifying the skills
of the area’s labor pool and interpreting whether the business will be able to
find the skilled workers it needs is key in helping businesses develop their
Without efficient and effective communication, the business would cease to exist and intelligent people would be out of work. As a member of a business society, communication is key to establishing good working relationships, furthering your social skills, and oftentimes, your career. This course covers the three main components of communication in the workplace: effective listening, effective communication through writing, and effective communication in face-to-face situations.
This course walks the student through NFJP services with a specific focus on delivery to migrant and seasonal farmworkers.