• Customer Service Methodology

    $60.00

    This is a course in the Foundations of Workforce Development Professional Certification Package. Looking for the most effective customer service methods? Are you struggling with the intangible attributes of quality customer service employees? In this four step course, you will learn the critical steps leading towards successful customer service. Getting to know your employee and giving personal customer satisfaction are important, but what happens when you need to serve a challenged population? Luckily, with the help of this course, you can pickup on potential methods for serving diverse groups of customers.

    Keywords: NAWDP, CWDP

  • Foundations of Workforce Development Professional Certification Exam

    $100.00

    The professional certification exam for the Foundations of Workforce Development Professional. Proof of successful completion of this exam may be used towards obtaining the Certified Workforce Development Professional (CWDP) credential from NAWDP.

    This order is for TWO exam attempts, to be assigned to a single user.

    Keywords: NAWDP, CWDP

  • Diversity in Workforce Development

    $60.00

    This is a course in the Foundations of Workforce Development Professional Certification Package. Much like your friends, family members, and co-workers, different customers have different needs. In most business settings, these differentiated needs stem from cultural differences, or in other words, diverse backgrounds. In this course, you will learn about diversity in the workplace, assessing the needs of diverse groups, and the intricacies of diverse group communication strategies. By the end of this course, you will understand the importance of diversity in the workplace, begin living by the golden rule, and learn to treat every individual with equal respect in all work settings.

    Keywords: NAWDP, CWDP

  • Labor Market Information and Intelligence

    $60.00

    This course is part of the Foundations of Workforce Development Professional Certification Package. Looking to further your understanding of Labor Market Information (LMI)? Locating LMI resources can benefit workforce development professional and their customers. By the end of this course, you will be able to explain what LMI is and where it comes form, access and use key state and national LMI resources, and apply LMI data in ways that support needs of job seekers, businesses, and local partners. Next, you will apply your knowledge to six LMI unique case studies. This practice will help promote critical thinking LMI skills, providing probable, real world situations.

    Keywords: NAWDP, CWDP

  • Principles of Communication

    $60.00

    This course is part of the Foundations of Workforce Development Professional Certification Package. Without efficient and effective communication, the business would cease to exist and intelligent people would be out of work. As a member of a business society, communication is key to establishing good working relationships, furthering your social skills, and oftentimes, your career. This course covers the three main components of communication in the workplace: effective listening, effective communication through writing, and effective communication in face-to-face situations.

    Keywords: NAWDP, CWDP

  • Program Implementation Principles and Strategies

    $60.00

    This course is part of the Foundations of Workforce Development Professional Certification Package. Implementing a program is no easy task – how can it be improved, and are there special strategies to guarantee a smooth, successful implementation of a program? In this course, you will learn how to develop partnerships, evaluate your program, identify resources, and understand caseloads. If you understand the importance and accountability of record maintenance, your job will be considerably easier in the future. A good program needs creativity, assessment, program design, operation, and problem-solving. Learn the strategies for all of these and more in this informative course.

    Keywords: NAWDP, CWDP

  • Workforce Development Structure, Policies and Programs

    $60.00

    This course is part of the Foundations of Workforce Development Professional Certification Package. For newer employees, there are several common questions: what are the values, goals, and overall purpose of WIOA? How does the workforce development system work, and how does it affect the way I complete my work? Throughout this course, you will learn about the structure of the workforce development system, WIOA and the one-stop system, the role of partners in the one-stop system, and your role as a workforce development professional. This course provides extremely detailed information for workforce development. As a workforce development employee, it is essential that you understand the structure, policies, and program intricacies.

    Keywords: NAWDP, CWDP

  • Knowledge of Economic Development

    $60.00

    As a member of workforce development, retaining, growing, and attracting business are the three essential functions of economic development. To fully grasp economic development, you will need to be introduced to the economic development in your community, learn about economic development organizations, and create partnerships with EDOs. In this course, you will dive into the specifics of each of the three functions of economic development, identify different types of economic organizations, and learn how to apply strategies to the One-Stop system. Learning the connection between economic development and workforce development is beneficial to understanding the overall concept of your job.