Customer in green shirt standing in photographic equipment store with his female friend and giving a credit card to store clerk to pay for camera lenses.

Customer Service 2.12

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As a Workforce Development Professional working in customer service, you must be able to identify customers needs, remain positive, and demonstrate quality customer satisfaction. In this course, you will learn about primary customers, first time job seekers, dislocated workers, and career changers to help you identify different individuals. Additionally, this course explains how to build trust, display appropriate customer service, and even provides telephone tips and listening skills. If you`re looking to become an expert in the art of customer service, this course is for you.