Moving Staff from Transactional to Transformative
Take part in an innovative, interactive and comprehensive case management certification program. If you are ready to embark on an experience to improve your case manager skillset and become an expert in the field, get started today.
Person-centered Planning. Person-centered planning is a foundational piece of case management that puts case managers in the correct mindset to truly help an individual find and maintain success. When working with clients, we know that it is essential to tailor case management services to the wants, needs, values, and goals of the client. By implementing person-centered planning into daily work with clients, case managers will have an easier time gaining rapport, building a strong relationship, and establishing accountability.
Motivational Interviewing is a common evidence-based practice that has been used in case-management for over 30 years, helping individuals identify what needs to change and take place in order to accomplish a short-term or long-term goal. Motivational Interviewing is broken into four pillars (engagement, focusing, eliciting & evoking, and planning) which helps ensure that all sessions are goal-oriented and productive. Motivational Interviewing is proven to help with client engagement, goal identification, and long-term growth.
SMART Goals focuses on the skills case managers need in order to create quality, short-term and long-term goals with clients. When establishing goals, it is imperative that case managers collaborate with the individual and being to establish client accountability. SMART Goals are specific, measurable, attainable, realistic, and timely; these components ensure that goals are reasonable and appropriate for our clients. The goal identification and implementation process is no easy feat; however, with the easy structure of SMART Goals, we can ensure that our case managers know how to put clients in a position to be successful.
Case Note Excellence focuses on the human element of case documentation. Case notes are critical from a compliance perspective, but they should also tell the story of an individual, showcasing their employment trajectory. There are simple tips and tricks that can help case managers be more active during sessions, demonstrate better active listening skills, and overall, write better case notes (with less effort!).
Resume & Interview 101 focuses on two critical (and non-negotiable) components of the employment process. As a company, we must ensure that all case managers have the ability to create excellent resumes to help clients get opportunities; moreover, we must ensure that all case managers have the ability to coach interview skills and techniques. Interview skills are essential for job placement, and the Resume & Interview 101 training unit prepares case managers for guiding individuals to their full potential. Clients depend on case managers for resume help and interview skills and we must be prepared to answer the call.
Job Matching & Recruiting is also known as the ‘bread and butter’ of case management in the workforce development world. After building a relationship with a client, how do you put them in a position to succeed? During the Job Matching & Recruiting training unit, case managers will get the chance to identify skills, wants, and needs of an individual, and match those characteristics with a job that makes sense and is ultimately person-centered.
Case Manager Micro-Lessons focuses on a number of different topics that are critical when helping a case manager develop professional skills. Some of the topics covered in unit seven are unconscious bias, cultural competency, strengths-based approach training, working with special populations, and social justice training. DWFS will continually add to and update the Case Manager Micro-Lesson unit in order to stay as up-to-date as possible.
Case Manager training is 7 weeks (weekly training), 2 hours per training.