Female customer support operator with headset and smiling

Foundations for Customer Service


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This is a course in the DWFS Workplace Foundations Package. Customer service is an integral part of new and returning customers, productivity, and everyday business needs. Often times, because of these demands, we neglect our customers. Customer service isn`t always about working with customers in person but dealing with them over the phone and through email. Customer service entails elements of being professional at all times. This course helps you determine if you have great customer service.